Use Book Now. Enter pickup & delivery pincodes, bag count/weight, and preferred window. You’ll see charges and SLA before confirming.
Yes, in metro fast lanes (e.g., NCR, MMR, BLR, HYD). Same-day depends on booking cut-offs and route. If unavailable, we show the earliest window automatically.
Primarily by volumetric/actual weight (higher of the two), distance, service speed (same-day/next-day/standard), and surcharges (remote, hilly, festive).
Yes, a route-wise base fare covers handling, sealing, scanning, and tracking. Add-ons apply for extra weight, oversized items, or premium windows.
Absolutely. You can choose a future date/time window during booking. We’ll send reminders and allow changes up to the cut-off.
Peak surcharges may apply during holiday/festive periods or severe weather. Any surcharge is shown transparently before you pay.
Yes—until the pickup is assigned/underway. Modify address, window, or bag count in your order page. Cancellation fees may apply close to pickup time.
Yes. Enter GST details at checkout and download invoices from your order page. Corporate clients get consolidated monthly invoices on request.
Pickup & Packaging
A valid government photo ID (Aadhaar, Passport, DL). For Airport-linked services, airline PNR/itinerary is also needed.
We use tamper-evident seals with unique IDs. Seal numbers and photos are logged against your order for traceability.
We recommend hard-shell suitcases. For cartons/odd items, we can provide stretch-wrap/extra cushioning at a nominal charge.
Cash, jewelry, precious metals, hazardous goods, explosives, contraband, perishable food without cold chain, live animals, and items restricted by law/airlines.
Standard handling supports up to 32 kg per bag and 158 cm linear dimension. Oversize/overweight can be arranged with surcharges.
Yes—share their name and ID at the time of booking. OTP verification will be used at pickup.
You can reschedule from your order page up to the cut-off. Missed pickups may attract a reattempt fee based on distance/time.
Special handling is available for sports gear/strollers etc. Contact support for a tailored quote and packaging guidance.
Airport & Security
Yes, airport-linked shipments follow security screening protocols per airline/airport norms. Restricted items will be flagged.
We provide hand-in to airline counters/handlers where permitted. Boarding and check-in compliance remains with the passenger/airline rules.
Typically 4 hours (metro) and 6 hours (non-metro) before departure. Your booking flow shows precise cut-offs for your route.
Yes. Share your flight details and arrival time. Our courier meets you outside customs with verification and collects the bags for delivery.
Yes. Most airlines cap at 32 kg per bag and 158 cm linear size. We align handling to these standards to prevent holds.
We coordinate with your airline/handler and update your delivery window. SLA pauses for airline-caused delays; we resume the earliest slot.
Yes, via our In-Transit Handling. Share both PNRs at least 72 hours prior. Subject to airline/airport interline policies.
Delivery & Tracking
Use BagTrack with your order ID/phone. You’ll also receive SMS/WhatsApp updates for key milestones.
Yes. OTP + photo proof will be captured; you can add delivery instructions in your order (gatekeeper/neighbor handover etc.).
For metros: delivery within the same calendar day if booked before cut-off. Exact window is shown during booking and in your confirmation.
We’ll reschedule the earliest slot. Storage/reattempt fees may apply depending on route and time elapsed.
Yes, with extended SLA (12–48 hrs) and possible remote surcharges due to terrain/airline restrictions. We’ll show this before payment.
Yes. The recipient confirms with OTP; we also capture time/location logs and a delivery photo (where permitted).
Yes in select cities with a premium slot fee. Availability is shown during booking for your route.
Often yes—subject to distance and status. Additional charges may apply. Use your order page or contact support for options.
International & Customs
Yes, to most destinations via partner networks. Typical transit is 3–7 business days excluding customs time.
Passport copy, packing list of personal effects, and destination-specific forms. We’ll guide you during booking.
Duties and taxes (if applicable) are payable by the recipient as per destination rules. You’ll be notified of any dues.
Yes—country-specific lists apply in addition to our restricted items (e.g., aerosols, lithium batteries, perishables). We’ll advise per destination.
In many countries yes; in others, airport ↔ door is provided due to local restrictions. We confirm options at booking.
We’ll notify you, provide required documents, and coordinate with the broker. SLA excludes time spent in customs hold.
Yes—opt for extended cover during checkout. Declare item value and share any supporting bills/photos for the policy.
Insurance & Claims
Yes, all shipments have base insurance. You can add extended cover for high-value items during checkout.
Cash, jewelry, precious metals, concealed restricted goods, improper packaging, and normal wear/tear are typically excluded.
Report via BagTrack or email within 24 hrs of delivery with photos, seal number, and a short description. Claims close in 5–10 business days typically.
OTP verification, timestamp, geo-coordinates, and a delivery photo where permitted by the recipient/building rules.
Yes. For extended cover, an itemized list with approximate values speeds up any claim assessment.
Do not accept immediately. Record photos and contact support from the doorstep—we’ll investigate and resolve per policy.
Payments & Refunds
UPI, cards, netbanking, and select wallets. Cash on pickup is available in limited routes with an added handling fee.
No deposits. For corporate accounts, credit terms are set contractually with periodic settlement.
Full refund for cancellations before assignment/dispatch. After dispatch, pro-rata fees may apply. See our Refund Policy.
Typically 5–7 business days to the original payment method. Bank timelines may vary slightly.
Share a written quote from a comparable service with similar SLA and coverage. We’ll do our best to match or explain the difference.
Corporate & Misc.
Yes—custom SLAs, monthly billing, dashboards, and dedicated coordinators. Write to sales@flymyluggage.in.
Absolutely. We offer multi-bag discounts and flexible delivery windows tailored for students and families.
Tipping is optional and appreciated, but not required. Service quality is not contingent on tips.
Support and tracking are 24x7. Pickup/delivery slots vary by city; late-night/early-morning windows are available in select routes.
Use BagTrack chat from your order page, WhatsApp via the site FAB, or email support@flymyluggage.in.
English/Hindi in most metros; regional languages in respective states. We include language notes on your order where possible.
Yes. Look out for promo codes in your account and referral rewards on seasonal campaigns.
