+91-7835930123 support@flymyluggage.in
BagTrack
India map with logistics route markers and time badges

Coverage & SLA

We operate pan-India with guaranteed delivery windows in all major metros and most tier-2 cities — plus reliable international routing through our partner network.

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Fully insured
Live tracking
Transparent rates
Aviation logistics pros

Where we operate

Same-day/next-day in metros, fast lanes in tier-2, and reliable partner handoffs for international.

India Coverage (Door ↔ Door & Airport ↔ Door)

Metro Fast Lanes

  • Delhi NCR, Mumbai MMR, Bengaluru, Hyderabad
  • Chennai, Pune, Kolkata, Ahmedabad

Tier-2 Priority

  • Jaipur, Lucknow, Chandigarh, Indore, Bhopal
  • Coimbatore, Kochi, Visakhapatnam, Nagpur, Surat

Remote & Hilly

  • North-East corridors, J&K, Himachal, Uttarakhand interiors
  • Andaman & Nicobar, Lakshadweep (airport-linked only)
Note: Remote areas may attract a surcharge and extended SLA by 12–48 hours due to terrain, weather or airline constraints.
International Routing

We ship to most global destinations via vetted partners. Customs documentation support is included for personal effects.

  • Popular lanes: UAE, UK, EU, US/Canada, Singapore, Australia
  • Airport ↔ Door or Door ↔ Door depending on country
  • Customs, duties and restricted items governed by destination rules
India coverage map with fast-lane metro highlights

Illustrative map. For pin-code specifics, use the quick check below.

Quick Pincode Check

We’ll confirm exact SLA and charges on the booking page.

Service Level Agreements (SLA)

Guaranteed delivery windows for baggage services. Live tracking and proactive alerts included.

Service Pickup Cut-off Delivery Window Guarantee Notes
Home → Airport ≥ 4 hrs before flight (metro) / 6 hrs (non-metro) Same-day up to airline hand-in On-time hand-in or fee waiver Same-flight handling where available. Sealed and digitally logged.
Airport → Home Within 60 mins of baggage claim Same-day (metro) / Next-day (tier-2) Guaranteed window OTP-verified delivery with photo proof.
Door ↔ Door (Domestic) Booked by 12:00 noon Same-day metro • 12–36 hrs tier-2 Guaranteed Remote areas +12–48 hrs; surcharge may apply.
International Shipping Booked by D-1 2:00 PM Typically 3–7 business days* Best-effort with partner SLAs *Varies by route/customs. Full tracking and docs support.
In-Transit Handling 72 hrs prior to connection Aligned to passenger itinerary Coordinated transfer Subject to airline interline/through-check conditions.
Corporate / Group As per contract Custom windows Contractual SLA Dedicated coordinator & consolidated tracking.
SLA Exceptions
  • Force majeure: extreme weather, strikes, security restrictions
  • Customs holds or regulatory checks (international)
  • Incorrect/unsafe packaging, overweight/oversize outside declared limits
  • Restricted or prohibited items flagged at screening
Documentation & IDs
  • Government ID required at pickup & delivery
  • Airline PNR/itinerary for airport-linked services
  • Customs forms & item declaration for international lanes

We proactively alert you on any exception and re-confirm the earliest achievable delivery window.

Packaging Guidelines
  • Use hard-shell suitcases or sturdy cartons with internal cushioning.
  • Remove loose straps/old tags; label each bag clearly.
  • Declare fragile items; we apply additional protective handling.
  • Power banks, batteries, aerosols and liquids follow airline/country norms.
Restricted & Prohibited
  • Cash, jewelry, precious metals & negotiable instruments
  • Perishables without cold-chain, live animals
  • Hazardous goods (HAZMAT), flammables, explosives
  • Contraband or items restricted by law/customs
Claims & Insurance

All shipments are covered by base insurance. For high-value items, opt for our extended cover at checkout.

  1. Report any discrepancy within 24 hours of delivery via BagTrack or support.
  2. Provide photos, seal number, and itemized list if applicable.
  3. Claims are typically resolved within 5–10 business days.
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