FlyMyBaggage — Resolve Mishandled Baggage Faster

Everything you need to fix baggage issues—fast

Built for airline stations, OCC, and ground handlers. Secure, auditable, and automation‑first.

PIR creation in 90s

Guided forms with IATA codes, bag descriptors, photo attach, and multilingual receipts.

Smart tracing

Search by PIR, tag no., PNR, or passenger name with fuzzy matching and duplicate detection.

Passenger notifications

Auto‑send status via SMS/Email/WhatsApp with secure tracking links and CSAT capture.

Pick‑up & delivery

Integrated courier workflows, digital PoD, geofencing, and time‑window scheduling.

SLAs & analytics

Live dashboards for locate/delivery times, station performance, and compensation spend.

Enterprise‑grade security

SSO (Azure/Google), RBAC, audit logs, and encryption in transit & at rest.

From report to doorstep—on one track

Our guided pipeline keeps agents in flow and passengers informed. No more switching tools.

1. Log PIR

Scan boarding pass, capture descriptors & photos; print/email receipt.

2. Trace & match

Search inventories, cross‑match found bags, auto de‑duplicate.

3. Notify & verify

Secure link to passenger for address verification & delivery slot.

4. Deliver & close

Courier handoff, live tracking, digital proof‑of‑delivery, CSAT request.

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Real‑time SLA board

Locate, assign, deliver—track each KPI by station and shift.

View sample dashboard

Photo evidence

Attach images at intake, match against found‑bag photos, reduce disputes.

Multilingual

Passenger comms in 12+ languages. Auto locale detection.

Compensation workflows

Policy‑based expense approvals, e‑vouchers, and audit trails.

See policies

Plug into your ecosystem

WorldTracer*, DCS/PNR, SMS/Email/WhatsApp, courier APIs, and SSO. *Where enabled

Fewer calls. Happier passengers.

Airlines use FlyMyBaggage to reduce locate time, automate delivery, and boost CSAT.

Station Manager, DEL

Major Indian Carrier

“Locate‑and‑notify workflow cut our handle time by 40%. Delivery scheduling alone saved dozens of calls per case.”

OCC Lead, BOM

International Airline

“The SLA dashboard gives us a single pane of glass. Escalations are fewer and we close loops quicker.”

Frequently asked questions

Quick answers about setup, data, and security.

24×7 Ops Hotline

ops@flymybaggage.com • +91‑XXXXXXXXXX

We provision a tenant per airline and station roles. Use SSO (Azure/Google) or email‑based accounts. Our team assists with initial configuration, templates, and policy mapping.

Yes, where enabled by the airline. We can push/pull case updates and match found baggage events to open PIRs.

TLS 1.3 in transit, AES‑256 at rest, role‑based access controls, and audit logging. We support regional data residency on request.

Yes. We integrate with courier partners and provide live tracking links, digital PoD, and CSAT capture post‑delivery.