You can register by clicking on the "Sign In" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions and submit the registration information.

Users for Kiosk Made bookings are auto registered with their primary mobile number. Rates can be checked prior to Sign Up/In. Orders can only be placed by registered users.

Corporate houses and other strategic alliance partners: For Bookings made by corporate houses and other strategic alliance partners the booking customer will be auto registered with the primary mobile number given during booking to track the order placed on their behalf. If more than 1 mobile numbers are given during the booking, the 1st number will be used as primary mobile number for registration. Landline numbers cannot be used as contact number during registration or login. All countries have access to register on this application. Please check and enable country code before entering your mobile number. Default country code of India +91 is enabled.

No. Registration on FLYMYLUGGAGE .COM or FLY MY LUGGAGE  application is absolutely free.

You can browse and check prices for the service without registration. Only registered users will be able to give Airport/City location and passenger information to place orders. Registered users have to be logged in at the time of placing the order; they will be prompted to do so if they are not logged in.

Corporate houses and other strategic alliance partners: For Bookings made by corporate houses and other strategic alliance partners, the bookings are made first on behalf of the customer/passenger.

Each email address and contact mobile phone number can only be associated with one FLY MY LUGGAGE account. Customers can change their information of contact number and email address later under ‘My Trips’ in ‘Profile’.

Corporate houses and other strategic alliance partners: Auto registered customers can change their information of contact number and email address later under ‘My Account’ in ‘Profile’.

Id proof is not mandatory to register. Id proof is mandatory for booking to be picked up or delivered. The Id proof can be updated by the porter allocated also at the time of pick up and delivery. Make sure the Id proof is clear on the fields of name and date of birth. FLY MY LUGGAGE personnel may not deliver/pick up the booked items if there is no valid ID proof provided. The user address entered during booking does not have to match the address in Id proof. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

To the Airport /City Transfers at the time of pickup: The ID proof will have to match with booking passenger/travelling passenger for the luggage/items/package to be picked at the location. If booking/travelling passenger unavailable then the ‘assigned person’ handing over the luggage needs to be nominated in the security declaration duly signed with valid ID proofs attached. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age.

From the Airport /CITY at the time of pickup: The ID proof will have to match with booking passenger/travelling passenger for the luggage/items/package to be picked at the Luggage belt/kiosk. Security declaration is NOT required for any orders collected inside the premises of the airport. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age.

To the Airport /City at the time of delivery: The ID proof will have to match at delivery for luggage/items/package picked from the booking customer or the travelling passenger. Luggage will only be delivered to assigned travelling passenger/booking passenger due to security reasons and compliance. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age.

From the Airport /CITY at the time of delivery: The ID proof will have to match at delivery for luggage/items/package picked from the booking customer or the travelling passenger. Luggage can be delivered to alternative person if nominated via email/sms confirmation to delivery personnel prior to delivery. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age.

City Transfers at the time of pickup: The ID proof will have to match with booking passenger/location contact for the luggage/items/package to be picked at the location. If booking/Location passenger unavailable then the ‘assigned person’ handing over the luggage needs to be nominated in the security declaration duly signed with valid ID proofs attached. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age.

City Transfers at the time of delivery: The ID proof will have to match at delivery for luggage/items/package picked from the booking customer or the travelling passenger. Luggage can be delivered to alternative person if nominated via email/sms confirmation to delivery personnel prior to delivery. Booking passenger will have to be over 18 years to book and use this service, order will be considered cancelled if user is under age

My Account is the section you reach after you log in at the website or application. My Account allows you to track your active orders through ‘Manage Orders’, access order details as well as see your order history under ‘Manage Orders’ and update your contact details through ‘Profile’. You can access the Terms & conditions, the ‘Rate Card’ and other information through My Account after you log into the website/application.

Security Declaration is mandatory for all pickup to the Airport for airport transfers. Security Declaration is mandatory for all pickup for city to city transfer. The security questions validated that there is no illegal items in the baggage/luggage/items/package and ensures to provide guidelines of carriage of goods. Security Declaration also enables user to assign an alternative person to hand over the luggage/baggage/items/package at the time of pickup. ID proof of Assigned person and booking/travelling/location contact compulsory. Security declaration should be printed and signed, alternatively the same can be signed when porter comes in to pick up luggage/baggage/item/package. Order can be cancelled if security declaration is not signed. Security declaration can be found under ‘My Trips’ or can be acquired by emailing: customercare@flymyluggage.com

Corporate houses and other strategic alliance partners:

Security Declaration is compulsory for any orders to be picked to the airport or at the time of pickup at city locations.

Security declaration is NOT mandatory for any passenger arriving at the airport or any From the airport bookings placed.

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

Airport Transfers: Any transfer made to and from the airport is classified under Airport Transfers. The luggage/baggage/items/package will be available at the airport or picked at the airport. All the airports of service are listed and the order is scheduled to be picked only from that airport of service/terminal. All projections/facilities available at the airport are displayed before and after making the booking and the confirmation page. Luggage Storage and Interminal transfers are available in most airports of service. We also service airport transfer City to City Transfer Pin code is essential to determine the value of the order, use outstation transfer if the pin code is not available. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

City to City Transfers: Any transfer made between 2 locations between the cities is classified as City to City Transfers. Intra and Inter-city transfers are both available as Local and Outstation transfers. All the cities of service are listed and the order is scheduled to be picked only from that location of the city of service. Pin code is essential to determine the value of the order, use outstation transfer if the pin code is not available.

My Trips reflect all the orders made: current and past. The status of each order is displayed. The details of each order can be found on clicking the same. Additionally, you will be notified via Email or SMS or Notifications once the Order status changes. English will be the medium of communication for all SMS/Email

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

Some of the status may not apply to your order/booking.

Status Descriptions:

‘Confirmed’: Your order been logged to be scheduled for service. FLY MY LUGGAGE will be allocated 30 minutes prior to schedule time. The invoice will be sent once the order is delivered to your registered email address.

‘Payment Pending’: Your order has been logged and we are waiting for authorization from the payment gateway. Retry payment. Your order will be confirmed once we receive payment authorization. If no payment has been charged then order is not confirmed.

‘Cancelled’: order was cancelled.

‘Refunded’: order is closed with refund completed. Refunds will be processed in 7 working days.

‘Pending Refund’: The order was cancelled or modified to incur refund. The same will be processed within 7 working days.

Order Status:
Orders towards the Airport/City of service:

‘Open’: order has been scheduled on the date of service. This is a personalized service, i.e: an appointed personnel will personally pick up your luggage from you or the location contact. All luggage/baggage/items/package needs to be packed and ready at the location. FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior.

Piked-up’: Baggage items have been picked by the FLY MY LUGGAGE from the specified location.

At the Airport’: The Luggage items have reached the airport of service. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

At the City’: The Luggage items have reached the city of service.

At Gate ’: Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY. The Luggage items are available at Gate in the departure section of the airport before the security checks the credentials. This is a personalized service, i.e: an appointed personnel will personally deliver your luggage to you or the passenger. The FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior.

‘Delivered’: Order has been delivered either directly to passenger or channel partners. Order invoice will be sent to registered email address. Corporates and partnered alliance bookings may not receive invoice if payment is not directly made to FLY MY LUGGAGE.

‘Reschedule Delivery’: ‘Initiate Redirect luggage’ will be activated once the order is ‘picked up’. The order can be routed to another location incase of change in travel plan. FLY MY LUGGAGE .in can hold/transit you luggage for a maximum of 20 hours after the order has been picked up. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered. Outstation transfer will incur full value and delivery personnel will wait up to 60 minutes to make delivery. Order will be rescheduled post multiple attempts to deliver the primary order.

For Orders from the Airport:

‘Open’: order has been scheduled on the date of arrival.

‘At Arrival Gate’: is a personalized service, i.e: an appointed personnel will personally pickup your luggage from you or the passenger. FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior to Arrival meet time. Check airport projections/services for location of the counter or pick up from luggage belts availability at the airport of service.

For all booking made for service via corporates/partnered alliances passengers can proceed to leave the airport after identification of luggage to FLY MY LUGGAGE. Meeting of FLY MY LUGGAGE personnel at Airport is MANDATORY. Luggage will be delivered at the location specified during the time of booking directly.

‘Picked-up’: Baggage items have been handed over to the FLY MY LUGGAGE at the Airport either directly or through channel partners.

‘At Location’: Order has reached location for delivery.

‘Delivered’: Order has been delivered. Order invoice will be sent to registered email address. This is a personalized service, i.e: appointed personnel will personally deliver your luggage to you or the location contact. The FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior. Corporates and partnered alliance bookings may not receive invoice if payment is not directly made to FLY MY LUGGAGE.

‘Reschedule Delivery’: ‘Initiate Redirect luggage’ will be activated once the order is ‘picked up’. The order can be routed to another location incase of change in drop location. FLY MY LUGGAGE .in can hold/transit you luggage for a maximum of 20 hours after the order has been picked up. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered.

Corporate houses and other strategic alliance partners: For outstation deliveries reschedule will be activated if there is no response from customer at the time of delivery. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered.

For Orders to the Airport/City of service:

Select Airport/City: FLY MY LUGGAGE offers its services in multiple airports/cities and will keep increasing the number of airports/cities the service is available as we grow. Make a choice of the airport you are travelling ‘to’ if available in the drop down given. Select the terminal is multiple terminals are available. The location address of pick up or delivery should be in the same city as the airport/city of service if local delivery is selected. Intercity pickup and delivery is available under Outstation. The airport/city of service cannot be changed once the order is confirmed

Corporate houses and other strategic alliance partners: Local and Outstation pickup and deliveries are also available for bookings made by corporate and other strategic alliance partners.

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

Pickup Date: The date of service.

For Airport Transfers: The date of service is the same date as arrival.

For Airport/City to City Transfers: the date of service can be the current date. The date of delivery is at least 3 day post the pickup date to allow us to allocate our resource to offer personalized service.

Luggage Count: The number of pieces/items that needs to carried or carted. The maximum of 8 pieces/items can be booked per order.

For Orders from the Airport/City of Service:

Select Airport/City: FLY MY LUGGAGE offers its services in multiple airports/cities and will keep increasing the number of airports/cities the service is available as we grow. Make a choice of the airport you are travelling from if available in the drop down given. Select the terminal is multiple terminals are available. The location address of delivery should be in the same city as the airport/city of service if local delivery is selected. Intercity pickup and delivery is available under Outstation. The airport/city of service cannot be changed once the order is confirmed. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

Airport Transfer: Luggage will be picked up in the slot time selected by the user at the time of booking. FLY MY LUGGAGE allocated will be at the location given within the slot time selected by the user. Luggage will be available at the airport at the time indicated but delivery will be made only on ‘Time to meet FLY MY LUGGAGE ’. Meet time cannot be before before luggage arrives at the airport. Meet Time cannot be more than 20 hours after the luggage is picked up, if that is the case select another slot closer to departure time.

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

Pick up Slot times and indicative time of luggage available at the airport of service are only applicable for

Slots of pick up are indicative for Outstation transfers.

For Orders from the Airport:

Airport Transfer: Luggage will be delivered in the slot time selected by the user. The slot time is based on flight arrival time. FLY MY LUGGAGE will be at the Arrival Gate given at the time given to us as ‘Arrival gate time’ by the user. Luggage will be delivered between the times selected as per your slot at the location given to us by the user. ‘Arrival Gate time’ should be at least 30 minutes after your flight lands (to collect your bags and exit). ‘Arrival Gate time’ cannot be before the time your flight arrives as entered. Please select the slot timings accordingly since we cannot hold luggage for more than 20 hours after luggage is picked up.

City Transfer: Luggage will be picked up in the slot time selected by the user at the time of booking. FLY MY LUGGAGE allocated will be at the location given within the slot time selected by the user. Luggage will be available for delivery at the time indicated but delivery will be made only on delivery slot time. Any luggage available for delivery before 3pm will be delivered on the same while the others will be delivered the next day. We cannot store luggage for more than 20 hours after the luggage is picked up, if that is the case select another slot closer to delivery time.

Pick Up Slot times and indicative time of luggage available for LOCAL delivery at city of service:

‘Extra weight’ charge is applicable only when the Declared weight is found less and the weight calculated is higher than that

For bookings made through partnered airlines for check-in service, the airline guidelines will apply for luggage and extra weight modification.

Yes, we do bulk luggage pickup/drop-off beyond 08 luggage pieces at special prices. We also have customized service offerings to institutions such as hotels, delegations and corporate houses'. Want to be a corporate or authorized partner with benefits and customization at each of the cities and airports we service - Please contact as at customercare@flymyluggage.com to know more.

Order modification shall apply after we reach location and inspect the Package. For any of the reasons mentioned below Order Modification may apply to the order. Details of Order Modification will be available under Manage Orders. Payment for Order Modification should be made application/interface before or at the time delivery of order.

Corporate houses and other strategic alliance partners: Order Modification may be extra or included in corporate rate based on the agreement/contract between FLY MY LUGGAGE and partners. Payment will not be collected unless notified by FLY MY LUGGAGE and the receipt will be given if payment is collected as proof of payment. For bookings made through partnered airlines for check-in service, the airline guidelines will apply for luggage and extra weight modification.

Order Modification is applicable for all types of transfer: Airport and City to city Transfers: Local and Outstation Transfers.

For orders made with Offers/Coupons Order modification will apply.

The distance between the airport/city of service and location of service is beyond permissible predefined kms, Extra Kms charge will apply. All distances will be calculated from google maps and the pincode provided at the time of booking. Pin code cannot be changed after the booking is made. If the distance between the serviceable pin code and the actual service pin code is beyond 2kms at the time of pick up/delivery, additional kms charges of up to INR 25/kms can be charged to complete the order. The distance will be calculated based on the shortest time take to reach the location from the selected airport/city or vice versa. The levy of extra kms charge is subject to management discretion and can may or may not apply during some period of offers or promotions.

Package categorized under the wrong category: The changed category cost will apply after subtracting the previously paid value. Fragile items need to be inspected before they are packed. Package count may change due to category change. Package weight selection slab is incorrect. The weight of each Package shall be checked by us at the time of pickup. The changed slab value will apply after subtracting the previously paid value.

Time waited by us is beyond 15 minutes after reaching your door step for pickup or drop. Every order shall be locked to be picked up or dropped off within 15 minutes of waiting at your premises. We will move on to the next location after 15 minutes of waiting at the premises. An extra Rs. 100/- (plus tax) shall be charged for additional waiting time beyond the allocated 15 minutes. Maximum waiting time per order once reaching the premises to include inspection, photo uploads and pickup/drop off procedure is 30 minutes. The levy of waiting charge is subject to management discretion and can may or may not apply during some period of offers or promotions.

Package piece subtraction is allowed when FLY MY LUGGAGE representatives arrives to pick the order. Luggage subtraction may incur refunds. Booking made with offer, coupons, through corporate or strategic alliances refund with subtraction of bags is NOT APPLICABLE. Luggage count can be added.

Case 1: The customer can decide to subtract the luggage items to be carted. Maximum refund is restricted for up to 1 piece of luggage item. The refund will be processed within 7 working days. This option is unavailable for orders that have a Package count of one. Additional Insurance if purchased, amount will not be refunded if luggage item count is subtracted under order modification. Booking made with offer, coupons, through corporate or strategic alliances refund with subtraction of bags is NOT APPLICABLE. Luggage count can be added.

Case 2: We may not pick up Package items due to diligence conducted. The amount for that piece of Package alone shall be refunded within 7 working days. Booking made with offer, coupons, through corporate or strategic alliances refund is NOT APPLICABLE.

If the user has purchased additional insurance and has added to the luggage count of the order, then additional insurance will be charged to freshly added luggage too. Additional insurance cannot be purchased at Order Modification time if not purchased earlier. For luggage subtracted, insurance if purchased cannot be refunded. Insurance for orders made by corporate or strategic partners is subject to the contract protocol and no insurance can be purchased during pick up or delivery. ‘Offer rates’ are applicable on the order when placed are seasonal and are based on luggage category. If the luggage category changes from the order placed or additional luggage is added or subtracted, the ‘offer rates’ will change accordingly. Order will be modified on the rate purchased on the date of booking. Offers and rates available on the date of service rates will not apply. Luggage rates may be reversed to original base rate, if offer is not applicable to category of luggage on the order after order modification.

The amount will be refunded to your source account within 7 working days as per the cancellation policy.

Corporate houses and other strategic alliance partners: For all orders made by Corporate House and other strategic alliance partners, cancellation is based on mutually agreed contract. Payments will be made directly to the corporate house or strategic alliance partners if cancellation is applicable and not to the passenger/customer.

Once you have placed your order you will not be able to make modifications on the application or website. The FLY MY LUGGAGE allocated to your order will be able to add or subtract luggage under ‘Order Modification’. For round trip customers, please remember that though luggage is calculated as the same as the first booking, you could always add or subtract luggage through ‘order modification’ when FLY MY LUGGAGE comes to pick up your order.

Cancellation of orders can be made under Manage Orders of your account.

Local orders: For orders towards the Airport: You can cancel an order up to four hours before the start time of your slot without incurring any charges.

Local Orders: City to City Transfers: For orders towards/from the city of service: You can cancel an order up to four hours before the start time of your slot without incurring any charges.

Orders: Airport transfers/ City to City Transfer: Orders can be cancelled 3 days prior to the date of service for the airport transfers /city to city transfer orders for full refund and no cancellation charges. No refunds will be initiated for any cancellations post 3 days even if the order is cancelled.

The order can be tracked under My Trips. The status bar indicates the current position of your order. All details of your order including the pictures of your luggage, order modification, FLY MY LUGGAGEs’ designated details for pickup to delivery are all available under My Trips. You can also check the status of your order is by contacting our customer support team.

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

You will be notified via Email or SMS or Notifications once the Order status changes.

Status Descriptions:

‘Confirmed’: Your order been logged to be scheduled for service. FLY MY LUGGAGE will be allocated 30 minutes prior to schedule time. The invoice will be sent once the order is delivered to your registered email address.

‘Payment Pending’: Your order has been logged and we are waiting for authorization from the payment gateway. Retry payment. Your order will be confirmed once we receive payment authorization. If no payment has been charged then order is not confirmed.

‘Cancelled’: The order was cancelled.

‘Refunded’: The order is closed with refund completed. Refunds will be processed in 7 working days

‘Pending Refund’: The order was cancelled or modified to incur refund. The same will be processed within 7 working days.

Order Status: For Orders towards the Airport/City of service:

‘Open’: Your order has been scheduled on the date of service. This is a personalized service, i.e: an appointed personnel will personally pick up your luggage from you or the location contact. All luggage/baggage/items/package needs to be packed and ready at the location. FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior.

‘Picked-up’: The Baggage items have been picked by the FLY MY LUGGAGE from the specified location.

‘At the Airport’: The Luggage items have reached the airport of service. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

‘At the City’: Luggage items have reached the city of service.

‘At Gate’: Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY. The Luggage items are available at Gate in the departure section of the airport before the security checks the credentials. This is a personalized service, i.e: an appointed personnel will personally deliver your luggage to you or the passenger. The FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior.

For all booking of service made by via corporate and partner alliances, passengers are requested to make contact with FLY MY LUGGAGE . Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

‘Delivered’: has been delivered either directly to passenger or channel partners. Order invoice will be sent to registered email address. Corporates and partnered alliance bookings may not receive invoice if payment is not directly made to FLY MY LUGGAGE.

‘Reschedule Delivery’: ‘Initiate Redirect luggage’ will be activated once the order is ‘picked up’. The order can be routed to another location incase of change in travel plan.

FLY MY LUGGAGE .in can hold/transit you luggage for a maximum of 20 hours after the order has been picked up. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered. Outstation transfer will incur full value and delivery personnel will wait up to 60 minutes to make delivery. Order will be rescheduled post multiple attempts to deliver the primary order.

For Orders from the Airport:

‘Open’: order has been scheduled on the date of arrival.

‘At Arrival Gate’: This is a personalized service, i.e: an appointed personnel will personally pickup your luggage from you or the passenger. FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior to Arrival meet time. Check airport projections/services for location of the counter or pick up from luggage belts availability at the airport of service.

For all booking made for service via corporates/partnered alliances passengers can proceed to leave the airport after identification of luggage to FLY MY LUGGAGE. Meeting of FLY MY LUGGAGE personnel at Airport is MANDATORY. Luggage will be delivered at the location specified during the time of booking directly

‘Picked-up’: Luggage items have been handed over to the FLY MY LUGGAGE at the Airport either directly or through channel partners.

‘At Location’: Order has reached location for delivery.

‘Delivered’: Order has been delivered. Order invoice will be sent to registered email address. This is a personalized service, i.e: appointed personnel will personally deliver your luggage to you or the location contact. The FLY MY LUGGAGE’s details (name, image and number) for easy identification will be uploaded 30 minutes prior. Corporates and partnered alliance bookings may not receive invoice if payment is not directly made to FLY MY LUGGAGE.

‘Reschedule Delivery’: ‘Initiate Redirect luggage’ will be activated once the order is ‘picked up’. The order can be routed to another location incase of change in drop location. FLY MY LUGGAGE .in can hold/transit you luggage for a maximum of 20 hours after the order has been picked up. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered. Corporate houses and other strategic alliance partners: For outstation deliveries reschedule will be activated if there is no response from customer at the time of delivery. Reschedule

Corporate houses and other strategic alliance partners: For outstation deliveries reschedule will be activated if there is no response from customer at the time of delivery. Reschedule delivery is a chargeable service and will be taken as a fresh order when done voluntary or when undelivered.

You can pay for your order on FLY MY LUGGAGE .in using the following modes of payment:

We do accept Cash or Card (via RazorPay/Payment Gateway) only for amounts related to Order Modification.

The payments for all online transactions made for FLY MY LUGGAGE will be processed/displayed under the name ‘Shipaxis Courier Cart Private Limited’ in your statement.

Orders need to be paid in full value inclusive of order modification before or at delivery. Terms and Conditions

No. We strongly suggest not to tip our FLY MY LUGGAGEs or other employees of FLY MY LUGGAGE

The Tax/GST will be included in the price shown for payment. There are no additional taxes other than the one levied added by FLY MY LUGGAGE .in to your order. The prices you see on our pages are the prices you pay. The Tax/GST value breakup will be sent in the detailed invoice sent to your registered email address after the order is delivered. Please refer to our rate card for our detailed prices on the categories of luggage we service.

Corporate houses and other strategic alliance partners: Invoice for all bookings made by corporate house and strategic alliance partners will be sent directly to them and not the passenger/customer. For any payments collected from passenger/customer by FLY MY LUGGAGE .in for order modification or reschedule payment or direct payment, receiptsms given at the time of payment will be treated as confirmation and proof of payment.

Yes it is absolutely safe to use your card on FLY MY LUGGAGE .in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online users while paying online using visa or master credit card. It means extra security for customers, thus making online payments safer.

This is a pre-paid service and there is no option to pay cash/card on delivery. Order modification amount if unpaid via the My Trips or payment link will be collected in cash. Delivery will be made only on receipt of complete payment.

On cancellation, the order status will change in Manage Orders to ‘Pending Refund’ for full and partial cancellations. The refund will be processed in 7 working days back to your source mode of payment.

For Refunds related to Order modification, only the charge for the item of Baggage will be refunded as specified. The refund will be processed in 7 working days back to your source mode of payment.

Please contact our customer support team for any further queries.

There should be a minimum of 1 luggage item for an order. The maximum number of luggage items is restricted to 08 per order. There is no additional service charge for the minimum order. For bulk orders please contact customer care or write to us customercare@flymyluggage.com

Corporate houses and other strategic alliance partners: The maximum luggage item for an order booked on their behalf is as per mutually agreed contract/agreement. The luggage count can be higher than 8 bags per order for corporate houses and strategic alliance partners.

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY. All travelling passenger will have to enter the terminal with FLY MY LUGGAGE and then is when the luggage will be delivered if access is till check-in counters. Access to the airports and facilities are detailed in airport projections. Airport services and projections are indicated at the time of booking and under My Trips post confirmation. Luggage storage and inter terminal transfers are available at most airports of service.

Your luggage is our priority. Each piece of luggage will be weighed at location and recorded by the images loaded prior to pick up. The images will be available under manage Orders.

Each piece of luggage will be secured in separate tamper resistant sealable bags. The bags are marked and bar coded for easy identification. Each bag will be sealed so as to prevent any tampering with the bags. We understand the sensitivity and priority; we ensure the required special care and handling. The bags are sealed therefore the handles, trolleys and pockets will not be accessible for FLY MY LUGGAGEs or employees of FLY MY LUGGAGE .in. The tamper evident bag will be opened only on delivery.

Items that come under the fragile category are carried subject to personalized inspection. Additional packing of bubble wrap will be completed once the fragile luggage item is inspected before it is secured in separate tamperproof bag. The item of luggage will be further stored in a separate case to ensure extra care during transit.

Maximum weight per luggage is restricted to 40Kgs for all categories other than Fragile. The maximum dimension is restricted to 62 linear inches (all 3 sides of the suitcase). We do not accept any luggage beyond 62 linear inches and this is based on management discretion.

Corporate houses and other strategic alliance partners: The luggage sizes are based on the restrictions based on mutually agreed contract/agreement, FLY MY LUGGAGE allocated will advise the feasibility of pick up. For bookings made through partner airlines for check in luggage, the airline guidelines will apply for luggage and extra weight modification and dimensions.

Please find the list of Baggage categories under Baggage Type and Size Guide.

Corporate houses and other strategic alliance partners: The Baggage sizes are based onthe restrictions based on mutually agreed contract/agreement, FLY MY LUGGAGE allocated will advise the feasibility of pick up. For bookings made through HBS, the airline guidelines will apply for Baggage and extra weight modification.    

Corporate houses and other strategic alliance partners: For bookings made through HBS, the airline guidelines on contents of checked-in bag will apply. No power banks to be packed in check in luggage.

You are strongly advised against packing valuable and fragile items in your Checked Luggage, Cabin Luggage, Coats and jackets and Oversized Luggage. Food and beverage can only contain food and beverage. Items that are sealed and leak proof will be taken to be carted.

Some items of value are listed below to strongly indicate the contents that are not covered under Insurance or liability.

Note applicable for all points on delivery/drop and pick up:

Passengers are advised not to carry valuables such as jewellery, cashable articles, negotiable papers and currency in their baggage and not transfer the same using FLY MY LUGGAGE services. FLY MY LUGGAGE is not liable for loss/damage to or delay in the delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.

Your luggage is our priority. Please lock your luggage or secure them with cable ties available with the Cater who will pick your luggage. We do take necessary measures to have your luggage protected and handled with care. We do suggest that measures are taken by you as well to have the bags packed and protected properly. Knowing what you can pack in your check in luggage and cabin luggage can facilitate packing and screening.

Luggage is designed to protect its content and it is the customer or booking user’s responsibility to pack the contents appropriately. In the course of normal handling during transportation or transit or handling of moving luggage, your luggage will acquire evidence of use /wear and tear such as, minor cuts, scratches, dents or soil. We trust your luggage will be able to handle the movement in handling and during transit, any spillage of contents during the same will not be our responsibility or liability. We trust you understand that we shall have no liability for this type of damage including but not limited to

You may purchase additional insurance available on the FLY MY LUGGAGE to obtain adequate insurance coverage or through your Insurance Company prior to travel/shipment.

The list is a tentative guide in accordance to the TSA (Transport Security Administration). https://www.tsa.gov/travel/security-screening/prohibited-items

FLY MY LUGGAGE .in endorses and restricts the contents of Baggage items as per the guide. Use of FLY MY LUGGAGE to transfer Dangerous Goods is strictly prohibited by law and will attract severe punishment and penalties.

FLY MY LUGGAGE .in prohibits all the items/contents listed in the links provided and does take any responsibility for any contents packed in the Baggage, which are rules and regulations of IATA authorities.

The international air transport association (IATA) rules apply here for contents that are perishable to carry. http://www.iata.org/publications/dgr/Pages/index.aspx The international air transport association (IATA) rules for DGR (Dangerous goods regulations) apply here for contents that are dangerous/prohibited to carry. http://www.iata.org/publications/dgr/Pages/index.aspx

Use of FLY MY LUGGAGE to transfer Dangerous Goods is strictly prohibited by law and will attract severe punishment and penalties

Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY At the time of delivery, we advise you to kindly check every luggage item as per the order. Please report any missing item immediately. If the order has been made for someone else, FLY MY LUGGAGE assigned for delivery needs to verify and validate with the id proof uploaded. All travelling passenger will have to enter the terminal with FLY MY LUGGAGE and then is when the luggage will be delivered if access is till check-in counters. Access to the airports and facilities are detailed in airport projections. Airport services and projections are indicated at the time of booking and under My Trips post confirmation. Luggage storage and inter terminal transfers are available at most airports of service.

As a benefit to our customers, if you are not available at the time of order delivery at location or are unable to make it to the airport at the time allocated, you are requested to get in touch with us immediately through customer care or email to customercare@flymyluggage.com.

For order towards the Airport: The luggage will be removed from the airport premises immediately if time to meet is not honored. Re-schedule luggage is active when order is picked up and up to 1 hour prior to FLY MY LUGGAGE meet time and we need a valid location to drop the Luggage. Unclaimed order if FLY MY LUGGAGE meet time is not met, order status will move to ‘undelivered’. The order then will be forced reschedule to the address of pickup automatically. The forced reschedule is done by management and amount will be collected at the time of delivery. If forced reschedule/reschedule delivery is unsuccessful then luggage will be handed over to the closest police station or relevant authorities beyond 6 hours of inability to meet the customer or make delivery.

Corporate houses and other strategic alliance partners: The FLY MY LUGGAGE meet time is Mandatory and applicable for all users including check-in service booked customers. For bookings made through partner airline check in, the luggage will be handed over to airline personnel only after FLY MY LUGGAGE is met before entering the terminal.

For order from the Airport/City of service: Unavailability of customer at delivery location may incur a second delivery attempt to the same address on customer’s confirmation or otherwise at an extra charge. Customer/passenger can Re-schedule luggage after it is activated up until the time it is dispatched for schedule slot of delivery. Reschedule is an extra charge and can be utilized to change address to an alternative location for delivery. The second attempt delivery of Forced Reschedule and re-schedule delivery will be charged as a complete new order with recalculated order value. Forced reschedule is done by the management and payment will be collected on delivery. The location of Forced Reschedule can be changed to another alternative address by contacting management via the customer care or by writing to customercare@flymyluggage.com All unclaimed luggage post an unsuccessful forced reschedule will be handed over to the closest police station/relevant authorities beyond 6 hours of inability to make contact with the customer.

Corporate houses and other strategic alliance partners: The Arrival time is applicable for all users other than check in service opted passenger from partner airlines booked customers. Bag/luggage will be picked only after FLY MY LUGGAGE is met by the passenger.

For bookings made through partner airline check in service, the luggage reschedule order will be treated as a new order and payment needs to be made directly at the time of delivery. Reschedule by customer to an alternate delivery location will apply to the new order placed. Forced reschedule: if there is no response on delivery at the location address given, the order will be Forced Reschedule back to the same location on the next slot by management and the payment of the same will be collected on delivery directly from customer/passenger. The location of Forced Reschedule can be changed to another alternative address by contacting management via the customer care or by writing to customercare@flymyluggage.com

Reschedule delivery is the service to return the luggage of customer when FLY MY LUGGAGE meet time is not honoured or lack of response at the location of delivery. Lack of response at delivery either towards the airport/city of service or from will be pushed to Forced Reschedule: a service that empowers the management to redirect the order to the same pick up or drop location on the next available slot time. This service is chargeable and will be activated once the order has been picked up. Forced reschedule will attract compulsory insurance of 2 times the standard price to cover the liability of the order. Insurance will also be paid directly by the passenger/customer on delivery.

For Orders towards the Airport: All travelling passenger will have to enter the terminal with FLY MY LUGGAGE and then is when the luggage will be delivered if access is till check-in counters. Access to the airports and facilities are detailed in airport projections. Airport services and projections are indicated at the time of booking and under My Trips post confirmation. Luggage storage and inter terminal transfers are available at most airports of service. The luggage will be removed from the airport premises immediately if time to meet is not honoured. Re-schedule luggage is active when order is picked up and up to 1 hour prior to FLY MY LUGGAGE meet time and we need a valid location to drop the Luggage. Unclaimed order if FLY MY LUGGAGE meet time is not met, order status will move to ‘undelivered’. The order then will be forced reschedule to the address of pickup automatically. The forced reschedule is done by management and amount will be collected at the time of delivery. If forced reschedule/reschedule delivery is unsuccessful then luggage will be handed over to the closest police station or relevant authorities beyond 6 hours of inability to meet the customer or make delivery.

Corporate houses and other strategic alliance partners: The FLY MY LUGGAGE meet time is Mandatory and applicable for all users including check-in service booked customers. For bookings made through partner airline check in, the luggage will be handed over to airline personnel only after FLY MY LUGGAGE is met before entering the terminal.

For order from the Airport/city of service: Unavailability of customer at delivery location may incur a second delivery attempt to the same address on customer’s confirmation or otherwise at an extra charge. Customer/passenger can Re-schedule luggage after it is activated up until the time it is dispatched for schedule slot of delivery. Reschedule is an extra charge and can be utilized to change address to an alternative location for delivery. The second attempt delivery of Forced Reschedule and re-schedule delivery will be charged as a complete new order with recalculated order value. Forced reschedule is done by the management and payment will be collected on delivery. The location of Forced Reschedule can be changed to another alternative address by contacting management via the customer care or by writing to customercare@flymyluggage.com All unclaimed luggage post an unsuccessful forced reschedule will be handed over to the closest police station/relevant authorities beyond 6 hours of inability to make contact with the customer.

Corporate houses and other strategic alliance partners: The Arrival time is applicable for all users other than check in service opted passenger from partner airlines booked customers. Bag/luggage will be picked only after FLY MY LUGGAGE is met by the passenger.

For bookings made through partner airline check in service, the luggage reschedule order will be treated as a new order and payment needs to be made directly at the time of delivery. Reschedule by customer to an alternate delivery location will apply to the new order placed. Forced reschedule: if there is no response on delivery at the location address given, the order will be Forced Reschedule back to the same location on the next slot by management and the payment of the same will be collected on delivery directly from customer/passenger. The location of Forced Reschedule can be changed to another alternative address by contacting management via the customer care or by writing to customercare@flymyluggage.com

Id proof is also mandatory for delivery when the booking is made for someone else other than the registered user. The Id proof will be checked while making delivery for identification and validation. Airport deliveries will be made only if ID proof for travelling passenger is a 100% match. Luggage/package/items will have to be identified before entering the airport. Meet FLY MY LUGGAGE personnel before entering the terminal is MANDATORY

All travelling passenger will have to enter the terminal with FLY MY LUGGAGE and then is when the luggage will be delivered if access is till check-in counters. Access to the airports and facilities are detailed in airport projections. Airport services and projections are indicated at the time of booking and under My Trips post confirmation. Luggage storage and inter terminal transfers are available at most airports of service.

Our customer support team constantly strives to ensure optimal experience for all our customers. We would love to hear about your experience with FLY MY LUGGAGE. Do write to us at customercare@flymyluggage.comin case of positive or negative feedback.

Cancellation of orders can be made under My Trips of your account

AirPort/City to City Transfer - For orders towards the Airport/City of Transfer:

Both services on a round trip will be cancelled if cancelation is warranted on any portion of the service. Return trip bookings will be treated as individual bookings and cancellation policy applies independently.

Insurance amount paid by customers will not be refunded on cancellation. Refunds can be tracked under Manage Orders of your account. All refunds will be processed within 7 working days.

For order count subtracted under ‘Order Modification’ maximum refund applicable is only for ONE luggage. The luggage will be of standard pricing even if other categories of luggage were cancelled in the order. This option is unavailable for orders that have a luggage count of one.

No refunds on subtraction of luggage on ‘Order Modification’ will be apply on the order made with offers or coupons or both. Following a cancellation, we will send you an email confirmation to your registered email id and refund the booking amount through account credits within 7 days to your source mode of payment.

All refund payments will be processed back to the source account. Refund amount will reflect under the name ‘shipaxis courier cart Private Limited’ in the source statement of accounts. Terms & Conditions apply.

Forward all queries to customercare@flymyluggage.com or call support at +918512806711

On cancellation, the order status will change in My Trips to ‘Refund’ for full and partial cancellations. The refund will be processed in 7 working days back to your source mode of payment.

For Refunds related to Order modification, only the charge for the item of luggage will be refunded. The refund will be processed in 7 working days back to your source mode of payment.

Corporate houses and other strategic alliance partners: No refunds on cancellation or subtraction of luggage on ‘Order Modification’ will be given to corporate house or strategic partner once the order is placed.

If your query is of urgent nature and is different from the set of questions then do write to us at customercare@flymyluggage.com or call us on +918512806711 anytime (24/7) on all days including Sunday to get our immediate help. Our numbers may be busy if there is a high volume of queries or multiple queries being attended, please do not hesitate to reach us out via email with your order# and a quick description of the query.