Cancellation Policy

Brand Name: Fly My Luggage

Registered Company Name: ShipAxis Courier Cart Pvt Ltd

Address:

Opotree

B1/630, 2nd Floor, Janakpuri West,

New Delhi - 110058

Email: flymyluggage2025@gmail.com

Phone: +91-9355165199

1. Cancellation Policy

Before Pickup:

Customers may cancel their booking up to 24 hours before the scheduled pickup time for a full refund. Cancellation requests must be submitted via email or through our customer support team.

Within 24 Hours of Pickup:

Cancellations made within 24 hours of the scheduled pickup time are subject to a 25% cancellation fee. This fee covers logistics and administrative costs.

After Pickup:

Once the luggage has been picked up, cancellation is no longer possible, and no refund will be issued.

2. Refund Policy

Eligible Refunds:

Full or partial refunds may be issued under the following circumstances:

Service failure due to reasons directly attributable to Fly My Luggage.

Delays beyond 72 hours of committed delivery time without prior notification.

Loss or damage of luggage due to negligence (as per terms and conditions of liability).

Non-Refundable Situations:

Delays caused by natural calamities, government restrictions, strikes, or circumstances beyond our control.

Incorrect or incomplete address information provided by the customer.

Unsuccessful delivery attempts due to recipient unavailability.

Refund Processing Time:

Approved refunds will be processed within 7-10 business days to the original mode of payment.

How to Request a Refund:

Email your refund request with order details to flymyluggage2025@gmail.com or call our helpline at +91-9355165199.

3. Modifications to Bookings

Customers can reschedule or modify their bookings up to 12 hours before pickup, subject to availability and applicable charges.

If you have any questions or concerns regarding this policy, please contact us:

opotree– Customer Support

📧 Email: flymyluggage2025@gmail.com

📞 Phone: +91-9355165199

🕐 Office Hours: Monday – Saturday, 10 AM – 6 PM IST